MUFG Pension & Market Services A member of MUFG, a global financial group
AU
Region
lumina is a powerful ecosystem providing your members with integrated solutions to deliver exceptional experiences across omni-channels. From personalised advice and guidance to portals, apps and dashboards, we offer complete solutions that drive engagement.
In today's digital world, convenience and personalisation are key. Members want instant access to their information and the ability to manage their accounts with ease. More than just a platform; lumina is a collection of self-serve, assisted and full service experiences that lead to better engagement, satisfaction and stronger relationships.
Our experience solutions are designed to give members control of their financial future by providing them with the right information, at the right time using their preferred channel of engagement.
Leverages a scalable cloud-based telephony system to deliver personalised member interactions, with intelligent routing, automated knowledge management and predictive resolutions.
Allows seamless interactions across multiple channels including mail, email, SMS, telephony, web portals, apps, chat and chatbots.
A user-friendly app to manage super accounts on the go, with secure login and instant access to latest account details, performance history and contributions.
With more than 1.3 million users, our flagship member portal offers a wider range of features in a fully responsive design for easy access from any device.
With innovative digital tools to enhance engagement, lumina delivers truly personalised experiences that build trust and loyalty. Contact our team to request a demo.
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